Why a SWAS Vending Machine-Drink vending, Snack vending. Money in - Product Out - Guaranteed. Service With A Smile in Sydney

home page for Drink Vending Machine suppliers in Sydney, coin and Note operated Vending Machines

Sydney Cold drink and Snack vending machines

Products supplied in SWAS Vending machines

Service Expectations from a vending machine

Service expectations? Well that depends on who we are talking about - the customer actually using the machine, or the site / company management where the machine is located.

Customer Expectations

For the customer, the answer is easy: "I want to put my coins in, get my product, and my change".

Okay, pretty simple stuff. And pretty much sums everything up for most people. Could it be that simple?

What if this doesn't happen? "It has to be reliable, but if something goes wrong I want it fixed quickly and my money back".

That sounds reasonable. What about products? "Yes. I want the products I like, with supermarket prices."

Anything else? "Give a guarantee. Allow me to use notes. I want one of those new machines"

Management Expectations

For management, the usual first response is: "What vending machines?".

Alright, once it is established there are machines supplied by an external company on-site providing drink / snack services to staff, "How much does it cost us?".

I suppose nothing else could be expected... except "I don't want it distracting staff or costing time".

And when pressed a little more,

"I don't want it distracting me!",
"What about Public Liability and OH & S?",
"They are contractors on our premises. What if they hurt themselves?",
"What if someone gets sick from a product?",
"What if someone gets electricuted?".

Alright, now we are getting somewhere and starting to think. Everyone wants all these points addressed, but you can't expect the cheapest drinks in town, latest equipment, premium service and fully insured all at once can you?

If not, what are you prepared to compromise on? On behalf of your company, would you sign a document accepting all liabilities for this external vending business, including injuries sustained by them, or site damage caused by their equipment malfunction, and any other type of liability? Of course not! Yet consideration would likely be given to a back-yard vending company working part time out of their garage, no insurances, old equipment, limited products, but hey - cheap drinks! Hmmm...

The reality is, shop around and you will find little or no gap in having a professional, fully insured, competitive vending company who meet all the above criteria.

You are reading information on one such company right now. Lets have a look:

Key Area	Question	SWAS	Back-Yarder	Multi-National
Equipment	Late model? Note acceptor? Commercial quality?	Yes	Maybe	Maybe
Products	All manufacturers? Variety of package sizes? Milk? Juice?	Yes	Maybe	No
Insured	Public liability? Workers comp? Product liability? OH & S?	Yes	??	Yes
Ownership	Would you prefer to support Australian businesses?	Yes	Yes	No
Service	Fast breakdown response? In-house technical?	Yes	Maybe	??
Refunds	Paid on the spot? Guaranteed?	Yes	Maybe	??
Attitude	Friendly? Responsive? Professional?	Yes	Maybe	??

Vending companies could be generically grouped into four primary catergories:

Type of Vending Business	General (And only general) Description
One man, Home based	A good operator here will provide great personalised service, but a bad one will be at the other extreme. In other words, there is a large spectrum of possibilities. Could be totally uninsured and wholly cash run.
Mainstream, commercial businesses	Usually professionally run. Employs staff, run from commercial premises, meets business obligations including most insurances (Public liability at least). Still get personal service, usually good technical depth, generally good quality company. SWA:) fits here.
Multi-Nationals	Restricted product range, okay to poor service response, full depth technically and insurance wise. Mediocre but predictable. You can be customer number 324526, in area 324, with sales rep # 827 (for the moment).
Site Promoters	You are no longer a client, rather a commodity to on-sell. You likely won't be told this. Deals often seem to good to be true; guess what...? They are not responsible for the ongoing business committment needed. You end up being part of an advertisement in the "Business Opportunities" section of a newspaper, usually starting with something like "Easy Money...". Of course everything looks slick and professional including insurances etc... but you will have no idea or control of who you may end up with.

There are some good vending companies out there, and we are pleased to know many of them. Choose carefully.

Phone 1800 43 49 48 today or use the Vending Machine form to contact us